Consumer Rights & Statutory Protection (CST & MoC)

Formal Complaints & Suggestions Center

TayfConnect is committed to delivering Home Fiber and 5G services with full transparency and accountability. We welcome your formal complaints and suggestions, handled under regulated statutory resolution SLAs.

Operational Scope & Responsibilities

TayfConnect is an authorized marketing and sales representative for Carrier Telecom. Inquiries regarding sales orders, commercial setup, or representative conduct are handled directly by TayfConnect. Field infrastructure and fiber cabling issues are coordinated with carrier under CST regulations.

1. Submission Type

Formal Complaint Formal complaint subject to statutory SLA (5 business days) Constructive Suggestion Constructive enhancement proposal for service or portal

2. Category

Select the most relevant category *

3. Requester Information

Full Name *

Saudi Mobile (05xxxxxxxx) *

Email Address *

Order Reference (Optional)

4. Subject & Detailed Facts

Subject Summary *

Detailed Description & Timeline * (15 to 3000 chars)

Desired Outcome / Solution (Optional)

Statutory Escalation & SLA Commitments

An immediate tracking reference is issued upon registration. If resolution is not achieved within 5 business days, consumers hold the statutory right to escalate directly to CST or the Ministry of Commerce.

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