Governed Digital Platform Contact Channels

Every contact option in one place

For a quick question, calling is the first option. If you need to share more detail, use WhatsApp, the contact form or request a callback.

Call Now: 0559932537TAYF WhatsAppRequest Callback
Outside direct operating hours•
Saudi sales adviser providing phone assistance for Salam Fiber and 5G coverage and package selection
Select Your Request Pathway

Choose the Right Topic for Instant Routing

Directing your inquiry to the specialized pathway ensures immediate response and accurate resolution.

New Order #1

New Subscription (Fiber or 5G)

Expert speed guidance, address feasibility check, and instant order placement.

Call to Order Explore Packages→
Coverage Check #2

Coverage Feasibility Check

Verify optical fiber FAT box availability or 5G macro tower signal at your exact location.

Check via WhatsApp Coverage Guide→
Order Status #3

Order Tracking & Scheduling

Inquire about carrier gateway approval stages or scheduled technician arrival.

Track via Phone Activation Stages→
Support Care #4

Technical Support & Guidance

Router configuration assistance, speed testing, and post-activation service inquiries.

Support Form Call Support→
Consumer Rights #5

Formal Complaints & Rights

Documented independent escalation path aligned with CST consumer protection regulations.

Complaints Path Consumer Rights→
Direct Voice Conversation

Call Customer Care Directly

When you need immediate clarity on coverage or plan selection, a direct call with our advisors saves time and clarifies every technical and contractual detail.

Outside direct operating hours
0559932537
+966 55 993 2537
Call Directly Now
Calls are handled directly by customer care advisors in compliance with CST consumer care regulations.
Sales & Plans Immediate response < 1 min

Sales & New Subscriptions Desk

Free consultation for Fiber or 5G plan selection and immediate feasibility checks.

Technical Support Technical specialist ready

Technical Support & Setup Desk

Home router configuration assistance, connectivity stability, and throughput verification.

Installation & Dispatch Live appointment updates

Installation & Dispatch Desk

Coordination with field technicians to confirm on-site installation and activation dates.

Secure Instant Concierge

Platform Official WhatsApp Concierge

Chat directly with support and sales specialists for plan selection and instant coverage checks via a secure chat without automated bots and zero private data leakage.

+966 55 993 2537 Outside direct messaging hours

wa.me/966559932537
Message Preview Before Sendingend-to-end encrypted

Security notice: Never share National ID numbers or banking credentials via WhatsApp. For formal complaints or billing services, please use the customer portal or phone.
Start WhatsApp Conversation

Certified Human Advisors

Real conversations with dedicated sales and technical specialists, zero automated bots or scripted loops.

Zero PII Privacy Guard

We never pass sensitive identity numbers, bank details, or passwords through chat URL parameters.

No-Obligation Consultation

Free coverage feasibility checks and transparent plan comparisons before making any order commitments.

Scheduled Callback Service

Request a Callback at Your Preferred Time

If you cannot call right now, leave your phone number and preferred time window. A customer service specialist will call you back with direct advice and coverage details.

Outside business hours — scheduled for tomorrow morning (9:00 AM)

Handled directly by verified TAYF advisors

Managed Queue: CST-SLA
Request Successfully Logged

Thank you, we will call you soon

Reference Code:
Keep this reference when inquiring about your callback
Service Commitment (CST Consumer Care SLA):

We commit to calling you back within 15–30 minutes during business hours (8:00 AM – 11:00 PM Asia/Riyadh). Requests submitted outside these hours are prioritized starting at 9:00 AM the next morning.

Your data is strictly protected under Saudi privacy laws.

Operationally Owned Queue

Every callback request enters our tracking system with a reference code assigned to a specialist.

Transparent Operating Window

We only call during official business hours (8:00 AM – 11:00 PM Asia/Riyadh). Overnight requests are prioritized at 9:00 AM.

Privacy Protection (PDPL)

Your phone number is strictly used for the requested consultation and never shared with third-party marketers.

Authorized Support & Escalation Routing

Technical Support Channels & Formal Complaint Escalation

We provide clear, dedicated pathways for every inquiry category to ensure resolution by the appropriate team, in full compliance with CST telecommunications consumer care regulations.

Sales & Subscriptions Instant Response

New Request → Coverage & Plans

Unconfigured Provider Fiber and 5G HomeFi plan guidance, household speed selection, and address coverage feasibility checks.

Direct phone call or WhatsApp concierge
Call Sales Desk
Tracking & Installation Business Hours

Existing Request → Tracking & Installation

Inquire about technician appointments, subscription order progress, and fiber box connection status.

Installation & Dispatch Desk
Track Appointment
Technical Support & Wi-Fi Advisors Active

Service Issue → Technical Support & Router

Assistance with ONT configuration, home Wi-Fi mesh optimization, throughput verification, and stability checks.

Direct Technical Support Team
Request Tech Support
Formal Complaints (CST) Max 5 Business Days

Formal Complaint → CST Regulated Dispute Path

Escalation of unresolved service disputes under CST regulations, issuing an official ticket reference and resolved within 5 business days.

Governed Complaints Workflow
Log Formal ComplaintCST National Regulatory Portal
Data Privacy (PDPL) Within 30 Days (PDPL)

Privacy Request → Personal Data Rights Path

Exercise your statutory rights under Saudi PDPL (data access, correction, consent withdrawal, record destruction).

Contact Privacy Officer
CST Telecommunications Consumer Care Guarantees

Subscribers are entitled to transparent contracts disclosing all fees, official complaint tickets with independent reference numbers, final resolution within 5 business days, and the statutory right to escalate directly to CST if unsatisfied.

Visit CST Dispute Portal
Official Corporate Contact Facts & Registry

Governed Contact Facts & Operating Availability

All listed contact channels are directly owned and managed by the platform. We strictly observe official operating hours and telecommunications consumer protection regulations set by CST.

🌙 Outside Live Operating Hours

You can request a callback or email us; our team will follow up promptly when hours resume (8:00 AM KSA).

Request Callback

Governed Departmental Email Directory

Select the dedicated department to ensure priority handling and regulatory accountability.

Support Response within 2–4 business hours

Customer Support & Inquiries

For general inquiries, package advice, and order assistance

CST SLA Statutory SLA: 5 business days

Formal Regulatory Complaints

For formal complaints governed by statutory CST resolution SLAs

PDPL DPO Documented official response

Data Protection & Privacy Desk

To exercise statutory rights under the Saudi Personal Data Protection Law (PDPL)

Corporate Corporate Desk

Corporate & Commercial Affairs

For corporate governance, institutional communications, and partnerships

Verified Commercial & Regulatory Registry Facts

Commercial registration, tax license, and CST regulatory authorization records.

Legal Corporate Name Saudi LLC
Digital Telecom Platform
Commercial Registration (CR) Riyadh
—
Tax Identification Number ZATCA 15%
—
Regulatory Authorization CST Governed
Unconfigured Provider Services Provider
Operating Hours Daily

Governance & Regulatory Policies Register

Direct access to approved consumer rights, privacy governance, and contractual terms.

DEMARCATION

Provider Disclosures

Documented operational boundaries and shared responsibilities

CST RIGHTS

Consumer Rights Guide

Consumer protection standards and statutory rights approved by CST

PDPL

Privacy & Data Protection

Data collection standards and compliance with Saudi PDPL regulations

TERMS

Terms & Conditions

Governing terms and operational conditions for platform services

Secure Direct Contact Form

Send us a message

Choose the correct topic so your inquiry reaches the dedicated team. We commit to prompt responses and strict data confidentiality under Saudi PDPL.

Inquiry Received Successfully

Our dedicated team will follow up in accordance with official SLAs.

Official Reference Code:

Form submission failed:
Regulatory Notice: Formal complaints adhere to maximum 5-day CST resolution SLAs, after which escalation to CST is permitted.
PDPL Data Rights: You may also reach our Data Protection Officer directly at for statutory requests.

Institutional Commitments

Every communication through our form is backed by clear operational governance.

Prompt Response SLA

Inquiry response within 2–4 business hours, with formal complaints adhering to CST 5-day SLAs.

PDPL Data Confidentiality

Your data is strictly protected under Saudi PDPL regulations and never sold or shared for marketing.

Official Ticket Reference

Every submitted message receives an official reference code (TC-MSG-XXXXXX) for accountable tracking.

Notice on Sensitive Data

Before sending personal data, review our Privacy Policy. For formal Data Subject Requests (DSR), please use our dedicated privacy desk () instead of the general contact form.

Headquarters & Physical Presence

Corporate Headquarters in Riyadh

The platform administrative headquarters is established in Riyadh. Administrative and regulatory visits are hosted by prior appointment, while residential internet customers are served digitally and telephonically across all covered Saudi cities.

Registered National Address National Address
Al Sahafa, Riyadh 13321, Kingdom of Saudi Arabia
Short Code & Postal Code SPL 13321
Short Code: RRRD2929 · Postal Code: 13321
Tower & Suite Location Executive HQ
Al Nukhba Business Tower, Floor 4, Suite 402
Service & Fulfillment Scope All KSA
Broadband delivery & technician installation across all KSA regions
By Appointment Only

Corporate Attendance & Appointment Policy

To ensure efficient scheduling, administrative and regulatory meetings require advance booking via corporate affairs (). We strictly operate no unverified street kiosks or unauthorized storefronts.

Official Corporate Office Digital Services Nationwide Zero Unlicensed Kiosks

GPS Coordinates & Directions

24.7925° N, 46.6433° E

Contact FAQ & Privacy Guidelines

Frequently Asked Questions & Privacy Guidance

Clear answers regarding response speeds, PDPL data protection, and statutory CST complaint procedures.

Direct phone contact at +966 55 993 2537 during daily business hours () provides the fastest direct access to a customer specialist. For after-hours assistance, requesting a callback or sending a WhatsApp inquiry is recommended.

No. The platform enforces strict Zero PII standards. Our in-site composer attaches only public, non-sensitive inquiry context, ensuring personal IDs and private addresses are never transmitted automatically.

All submitted details are governed by the Saudi Personal Data Protection Law (PDPL). Information is stored with secure encryption and is strictly never sold or shared with third parties for marketing purposes.

In compliance with CST telecommunications consumer care regulations, we adhere to a maximum 5-business-day resolution window for formal complaints, after which escalation to the national CST dispute portal is available.

You can check your order processing stage and scheduled technician visit directly through our self-service tracking portal using your registered mobile number and order reference code.

Our administrative headquarters is established in Riyadh (Al Sahafa District) for administrative and regulatory meetings by prior appointment only. We operate zero street kiosks or unauthorized booths; all subscriptions are fulfilled digitally and telephonically nationwide.

Alternative Self-Service Pathways

Fast, self-directed actions you can complete immediately without waiting for a reply.

Coverage

Instant Coverage Check

Verify fiber optical box or 5G coverage at your National Address

Packages

Compare Unconfigured Provider Packages

Explore fiber speeds from 300 Mbps to 1 Gbps and 5G HomeFi

Journey

How The Service Works

Understand the order lifecycle, installation steps, and activation

Your Rights

Consumer Rights Guide

Review approved CST customer rights and service provider responsibilities