How do I check Fiber coverage availability at my address?

You can check coverage directly on our coverage page by entering the metal plate ID on your building or your National Address for exact fiber readiness.

What is the difference between Home Fiber and 5G HomeFi?

Fiber uses dedicated physical optical cables delivering ultra-stable speeds and ultra-low latency, while 5G uses wireless tower signals requiring no wall cabling.

Do the prices displayed on the website include the 15% VAT?

Yes, all monthly plan fees are transparently stated including the mandatory 15% Saudi VAT without hidden charges.

How long does fiber installation and activation take after confirmation?

Following cabinet verification and order confirmation, certified field technicians coordinate installation and activation within 24 to 72 business hours.

How can I track my order status after submission?

You can track your request at any time on our Order Tracking page using your order number and mobile phone to view review progress or technician visits.

How do I contact technical support if I have an inquiry or problem?

You can call our direct customer support line, use official WhatsApp concierge, request an owned callback, or submit a support ticket.

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Clear answers about Fiber, 5G, plans, coverage, and orders

Search your question or choose a topic. If the answer depends on a specific plan or address, we direct you to the correct source instead of giving a misleading generic answer.

Direct inquiries: 0559932537 (Toll-free)

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Yes, most Fiber and 5G plans include an advanced Wi-Fi 6 router compliant with Saudi CST standards, complete with authorized delivery and professional setup under qualifying commitment terms.

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We strictly adhere to transparency standards: we clearly present both base prices and final monthly rates including the 15% VAT on every package card, eliminating hidden charges or billing surprises.

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You can request speed upgrades at any time via the Customer Portal or by contacting subscriber support. Upgrades are provisioned electronically and reflected on your line within minutes without service interruption.

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We clearly outline the introductory discount validity period (e.g., first 3 or 6 months) alongside the standard post-promo renewal rate, ensuring complete clarity over full contract cost.

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Need an Immediate Answer?

Speak directly with our broadband specialists to find the best package for your location.

0559932537 (Toll-free)

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Confirm fiber cabinet availability or 5G coverage strength at your premises.

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Explore in-depth guides covering home routers, Wi-Fi speed optimization, and cabling readiness.

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Clear answers about Fiber, 5G, plans, coverage, and orders

Is the router or modem included for free with the plan?

Do published plan prices include the 15% VAT?

How can I upgrade or change my plan speed after activation?

What are the conditions for introductory promotional discounts?

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